The Swiss Institute for Service Industry Development was founded by a group of entrepreneurs and industry experts from Switzerland. It is affiliated with the prestigious Swiss Hospitality Academy in Lucerne (SHL) and the bbz Academy, a premier banking consulting and training provider in St. Gallen. These Swiss entities endorse and certify programs conducted by the Swiss Institute. This is a first: Switzerland, the top of the world in hospitality education, is now available at your doorstep in Sri Lanka. We also offer programs in Switzerland, of course.

Why are we doing this?

The hospitality, travel and tourism industry is the largest in the world. It employs more people than any other industry today.

To make a career in the industry you need to look at the type of qualifications that prepare individuals to develop the capability to work in it – and the portability and value of the qualification. Swiss Institute brings original Swiss certification from one of the most respected institutions in the hospitality industry to Sri Lanka, which means our graduates have the greatest choices for their future, as global players recognize the Swiss Hospitality Academy and its graduates. Furthermore, the Swiss model of qualifying people for the industry is considered a benchmark standard today – practical and relevant and holistic in outlook. You can start wherever you like – from housekeeping to front office, but you learn everything so you can grow into responsible managerial positions in the future. This is the only industry where you can start at the bottom and go to the very top – if you are dedicated and capable!

If you want to understand the hospitality industry of the future, for which we are training and developing people, you need to look at models like Airbnb. They have the largest room inventory in the world without having bought or built a single property. No cash out. But they have a fantastic platform, which creates a unique individual out of the user who accesses their site. They have understood that people are no longer uniform travelers but varied personalities seeking very special experiences, from selecting a destination and a property to stay at to planning their entire trip. Our hotels and restaurants don’t understand this. The buffets were once created for large functions and groups and disrespect the individual traveler and his or her yearning for that something special.

The boutique hotel and specialist restaurant concepts as well as the growth in the informal hospitality sector in the country bear witness to this quest for a special experience by travelers. They are reflected in the following SLTDA statistics about hotel properties in Sri Lanka: 1519 hotel properties are registered with SLTDA, 5524 properties are shown on booking.com.

The Swiss Institute wishes to share and assess the implications of the radical changes in visitor expectations and behavior across the globe with the industry in Sri Lanka. Changes which will determine the success of hospitality industry players in the future, both in terms of service quality and business profitability.  At the time SI will develop school graduates for the industry according to Swiss standards and contribute towards capacity development in the workforce with a Swiss Diploma in Hospitality.

The Swiss Institute comes to Sri Lanka with the ambition of becoming a game changer for the hospitality sector: Our classroom is digital, on a platform, and our actual training is physical, in fully operational hotels and restaurants. We train our students where the business is and not in a classroom. Thus we have abandoned the traditional campus concept and embraced the model of bringing the school to where participants live across the island. Swiss Institute has selected restaurants and hotels as premium partners for benchmark projects and as locations to conduct training at: These are showcase businesses with the potential to excel in their disciplines and those which are being certified by the Institute for their standards. The manpower needs of Sri Lanka in the Hospitality and Tourism sector will thus be addressed both from a student career and a bus

iness operator perspective. Hospitality players and the institute will be working hand in glove for superior outcomes for both sides.

Ms. Mona Rocchi from Mona’s Kitchen sees value in collaborating with the Swiss Institute in building capacity and harnessing growth opportunities. Finding qualified staff who fit in seamlessly into a restaurant business today is a challenge, especially in restaurants that offer freshly prepared food and need to meet service standards expected by discerning local and foreign guests. She experienced the capability of Swiss Institute students at her restaurant and has since committed to opening her premises to Swiss Institute for F&B and Kitchen training.

Dr. Rohith Delilkhan, the orchestrator of the Swiss Institute project, has identified several benefits of adopting Swiss hospitality standards in Sri Lanka. One example is that kitchens in restaurants in Sri Lanka have become so used to buffet style service that they do not have food production speeds nor service quality benchmarks suitable for a la carte and fine dining. It is not that people are not trained for fine dining in this country – there is no process design for anything but buffet. The Swiss model addresses this by focusing on kitchen organization and process design as a major enabler for efficiency gains and product quality enhancement – besides innovative ways to tackle customer service in a world of constantly changing and more demanding customer expectations and needs.